In defence of HR - John Hayes writes for Personnel Today
- John Hayes
- Sep 25
- 1 min read

The criticism of HR, levied by the Sunday Times as a bloated, obstructive force in UK business, overlooks a deeper truth: HR has grown because modern work has changed.
Managing Partner, John Hayes writes in for Personnel Today in defence of HR. He believes that the rise in HR professionals is a response to a more rights-aware, expressive workforce, whose exercising of those rights is amplified by social media and tech platforms. HR now navigates this culture shift alongside the growing complexity of the 21st century world of work.
As the government shifts more responsibility for public health to employers, HR is expected to take the lead on employee wellbeing and occupational health. The evidence is clear: when wellbeing is supported, productivity rises.
HR isn’t the cause of complexity—it’s the bridge between what employees expect and what businesses can realistically deliver.
Read John's full piece here.